Return policy

Return Policy

(A consumer is any natural person who enters into a legal transaction which, for the most part, cannot be attributed to their commercial or independent professional activity.)

Information regarding withdrawal

Right of withdrawal You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the date:

  • on which you, or a third party designated by you (other than the carrier), took possession of the goods, provided you ordered one or more goods in a single order and they were delivered simultaneously;

  • on which you, or a third party designated by you (other than the carrier), took possession of the last goods, provided you ordered multiple goods in a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. You can do this via email: support@getmomentum.dk. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), immediately and at the latest within 30 days from the day on which we are informed about your decision to withdraw from this contract.

 

For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

 

We may withhold reimbursement until we have:

 

  • received the goods back, or

     

  • you have supplied evidence of having sent back the goods, whichever is the earliest.

     

You shall send back the goods or hand them over to us immediately and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

The direct cost of returning the goods will be at your expense.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for exclusion and expiration of the right of withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and are manufactured based on an individual choice or decision of the consumer;

  • for the supply of goods that are liable to deteriorate or expire rapidly;

  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days at the earliest and whose value depends on market fluctuations;

  • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal was removed after delivery;

  • for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

  • for the supply of sealed audio or video recordings or computer software, if the seal was removed after delivery.

Example of a Cancellation Form

Please contact us at the following email address before returning any goods: support@getmomentum.dk.

Note: The return address on our packages is not our address for returns. Upon request, you will receive our return address via email.

If you wish to cancel the contract, please fill out the form below and send it to us via email.

Cancellation Form I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of: the following goods () / the provision of the following service () Ordered on: () ____________ / Received on: () ______________ Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: ______________ () Delete as appropriate.